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Samsung Account

(Topic created on: 8 hours ago)
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Leofric1313
First Poster
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Hello folks.

I have an older Samsung Account but it won't let me sign into it, because it's tied to an older phone number that I haven't used since 2022!

2-Step Verification keeps trying to send a code to that old phone number.   Does anyone know how I can sign into that older Samsung Account without having to use that old phone number?

(For reasons I really don't want to go into - its far too traumatic - I've had to factory reset my current phone and I've lost ALL of my photos and Bookmarks, and I'm trying to get them back.)

Thanks in advance.

PS - If I've posted this in the wrong category, please feel free to move it, thanks (again).

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1 REPLY 1
johnz237
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Hi! Welcome to the samsung members community!

Is this any help?
https://www.samsung.com/us/support/answer/ANS10001596/

If that doesnt help reach out to samsung directly.