just had a chat with a service desk agent
while it was a nice and friendly chat (thanks Jonas)
one of the problems was that (general) device setting seems to be hidden in a specific app
( in this case notifications sounds hidden in an SMS app)
The same was true ( in Android 11) that the setting for emergency information was "hidden" in the contacts app.
I think these kind of settings should (at least also) be accessible from within the device settings app
are there more of these device settings you will not find in the device settings app?
a bit related:
another thing I find illogical.,
in the device settings app there is sometimes a menu icon (the three dots or three dashes above each other) it is better/ clearer/more logical/ easier to refer to
remove the menu icons and replace it with a more/advanced options tab.