Problems with crashes and loading problems

[kingcobra99]

How to do hard reset on Samsung?

Press and hold the volume up, home and power buttons. Release the power button when the device vibrates, but keep holding down volume and home button until the Android system recovery menu displays. Use the volume keys to scroll and highlight reboot system now. Press power to select, device will restart as normal.

[GoanGeek]

Are you not able to do via settings?

[Pugs1957]

These instructions are incomplete, I'll leave it to the OP to correct them.

[kingcobra99]

You can do but this way is if you can not get to the settings to do so

[kingcobra99]

When you get into the setting it's in front of you just go down the menu and click what you need

[Pugs1957]

Nope.

[kingcobra99]

OK the other option in if you have a PC the down load the program to remove software then reinstall then it should work I have not done this in time but do some research on new software https://www.imobie.com/android-system-recovery/how-to-reset-android-phone-using-pc.htm

[kingcobra99]

If you can not do any of the things then other option is to contact the help from Samsung I can not help you they may ask you to send it to then to rebuild

[Pugs1957]

I don't have problems understanding Android, check out my posts on here. I've had mobiles since the 80s.
I was teasing you a bit. To reset you need to access recovery but for the last few years you need to connect the phone to a PC.
All tips are gratefully received.
Welcome to the forums.