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Original topic:

£50 Galaxy store voucher

(Topic created on: 18-08-2023 09:19 PM)
Gilbs1
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So I have claimed by £50 Galaxy store voucher but have no idea how to claim it as it says its for in app purchases only and if you don't spend the whole amount, you lose the rest. I can't find anything to purchase - where am I going wrong?
28 REPLIES 28
Mitzzz999
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I recently got similar vouchers but of £20 as I am using older model devices. When I get to the Galaxy Store or Themes store... I can view the vouchers under "vouchers and gift cards".

I don't really play games so think I'm just going to splash out on premium themes, wallpapers etc. When I go to pay there are different options of payment and these vouchers show up there.Screenshot_20230820_072859_Galaxy Store.jpg
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Mitzzz999
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Scrap this. I've just seen the Ts&C's of the voucher... If you use it on one item you forfeit the rest of the amount. So you are best off trying to buy the most expensive add on.Screenshot_20230820_075333_Galaxy Store.jpg
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Gilbs1
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I can't see how to use it, all games are free 1692515552568_1692515552557_0.jpg
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Mitzzz999
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It is looking to be a bit of a pants promotion this now. If you download one the free games of interest... Then look at the in-game items to buy... Looks like it should work then but if you buy something that's £2... You loose £48. One transaction only.
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Gilbs1
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Exactly but I can't see to find any
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Gilbs1
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I thought I could use it for bundles for candy crush but can't as it's a playstoee game
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keugier
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In my experience, I think if your voucher is any like of the two vouchers I've been gifted; your voucher will act like a single payment. Each of the two vouchers that I had was £5.00, however, I couldn't use them as a combined payment as the Samsung payment system only allows 1 voucher at a time to be used during a single transaction. I purchased an in-app bundle for £4.99, you expect there will be a credit of £0.1 in your account as you didn't fully utilize the full value. The next purchase I bought was £1.99 which would mean that I still would have a credit of £3.01. Unfortunately, it used the full value of the voucher as payment. The payment setup for the Galaxy store is not built to hold any credit/balance after using the voucher. It restricts users to fully use the voucher regardless of the value in one single transaction....see attached pictures.
Once the transaction is complete, the voucher will disappear, then you would need to go to Samsung wallet under voucher and you'll find the voucher, it may not look like it's been used but when you try to copy the voucher nr and add it back to the payment it will give you the message that it's not valid. If you look at the t&c of the voucher, the attached picture, only be used for a single in-app purchase.

I might be wrong and there might be a different T&C for your voucher, however, I find it hard to understand how they will prevent the payment system not to use the full value of the voucher and only deduce the transaction amount.

Hope it makes sense?Screenshot_20230820_103216_Samsung Checkout.jpgScreenshot_20230820_105049_Samsung Checkout.jpgScreenshot_20230820_103753_Samsung Checkout.jpgScreenshot_20230820_110353_Samsung Wallet.jpg
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keugier
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Scrap my comment. I just saw the new comment...
Kirstyl0u
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How is everyone getting these vouchers please?
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