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Problems installing apps on Galaxy A9

(Topic created on: 21-06-2019 02:23 AM)
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Stu1961
Apprentice
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My Galaxy A9 2018 model will not install either Amazon Alexa or Amazon music apps I have done everything several times in troubleshooting on google app store and on galaxy store but nothing works , all updates have been done and still can not get the apps , can someone please help or advise thankyou.

8 REPLIES 8
TracyR
Moderator
Moderator
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Are you getting an error message on the Play Store when you try to download them, @Stu1961?

 

:thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Stu1961
Apprentice
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Yes am only getting error codes furst one is errorcode 910 then it changes to errorcode 505

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Pirisaga
First Poster
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I also get same error and I get it after it has downloaded byt not finished installing, I have been getting this error since january when I bought the phone, I can not download any amazon app that does not come preinstalled

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CarlH
Moderator
Moderator
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Hi @Pirisaga. How much internal storage do you have available? 

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Greenwhitewidow
First Poster
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Ive exactly the same issue with amazon apps and ive over 95gb of free space

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Sean19
First Poster
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Has anyone sorted the amazon download issues on samsung a9.Ready to throw this phone against the wall

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Stu1961
Apprentice
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Was told at Samsung shop it was a software problem so I used an older phone and have now upgraded to Samsung A70 and no problems now
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Greenwhitewidow
First Poster
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I ended up doing a factory reset on mine and was able to install amazon apps afterwards.
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