Problems installing apps on Galaxy A9

[Stu1961]

My Galaxy A9 2018 model will not install either Amazon Alexa or Amazon music apps I have done everything several times in troubleshooting on google app store and on galaxy store but nothing works , all updates have been done and still can not get the apps , can someone please help or advise thankyou.

[TracyR]

Are you getting an error message on the Play Store when you try to download them, @Stu1961?

[Stu1961]

Yes am only getting error codes furst one is errorcode 910 then it changes to errorcode 505

[Pirisaga]

I also get same error and I get it after it has downloaded byt not finished installing, I have been getting this error since january when I bought the phone, I can not download any amazon app that does not come preinstalled

[CarlH]

Hi @Pirisaga. How much internal storage do you have available? 

[Greenwhitewidow]

Ive exactly the same issue with amazon apps and ive over 95gb of free space

[Sean19]

Has anyone sorted the amazon download issues on samsung a9.Ready to throw this phone against the wall

[Stu1961]

Was told at Samsung shop it was a software problem so I used an older phone and have now upgraded to Samsung A70 and no problems now

[Greenwhitewidow]

I ended up doing a factory reset on mine and was able to install amazon apps afterwards.