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Photos on my Samsung Cloud not showing in Gallery

(Topic created on: 01-09-2019 08:10 PM)
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beagle
Explorer
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Hi,

 

I have an S7 with the latest updated software.  I have 20Gb worth of photos and video backed up to my Cloud, but none of them show up in Gallery.  All my photos used to be visable and were organised into folders - but now nothing apart from a few pictures I took today which are on the phone's storage.  
If I login on a PC I can see all my photos are there (although obviously not in any folders), so how can I get them visable again in Gallery?

Thanks

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19 REPLIES 19
RM786
First Poster
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Anyone who able to solve this issue?
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JamesC92
Explorer
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It took me a long time as it kept crashing. 

If you go on 

Samsung cloud 

Gallery 

Then wait for your photos to appear under recently added click on that 

2 options  ALL or Cloud Only 

I picked cloud only 

Waited for them to load then redownloaded them 

Kept crashing when I was doing it though 

Hope this helps

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ssram
First Poster
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It happened to me too..

I got this work again by logging out and then logging again and reset  my password..

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Jmpinsunlite
First Poster
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I had a similiar problem trying to view on my desktop and couldn't get it to work.  I ended up downloading the Samsung Gallery app onto my Windows computer and then I was finally able to view all my photos.  

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vinikr2000
First Poster
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Did you had to wait for all your cloud photos to appear on the Gallery app on Windows ? 

Did it take time ?

 

My cloud app on phone says I have a few thousands of photos uploaded, but I am unable to see the on the Gallery app.

What am I missing ?

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neonfour
Voyager
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Samsung Cloud is a crock of sh.. Like most Samung software. Move elsewhere

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valky
First Poster
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I have the same issue...has anyone found a solution?

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JamesC92
Explorer
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had to download them back to phone it was crashing like no tomorroe though very annoying
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JamesC92
Explorer
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go on Samsung cloud app then need to get to the point where it shows your photos what is in gallery cloud data... 2 options one is
all
other is
cloud only
need to be on cloud only then download them from that to phone
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bombardicus
First Poster
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I finally figured it out! Get completely out of Gallery. Go to your Files app. On the main page, you should see a list that says storage. If your photos aren't showing up then your OneDrive should not be signing into on this page. Press the OneDrive and sign in. Your photos should be showing up in your Gallery now.

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