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No android 14 or security updates s21 ultra

(Topic created on: 02-01-2024 06:37 PM)
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lexus
Journeyman
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why not getting any updates sm998b ds s21 ultra any idea?

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JAMES4578
Samsung Members Star ★★
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Hi @lexus   Many customers do have one UI 6 for the S21 series though Network devices were first in line, the software is released it batches mind you.  Though obviously you do not have the security update either,where was the device purchased?

you could try Smart Switch and see if updates available that way, need to connect device to computer. https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


lexus
Journeyman
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Thanks for advise. Phone bought in ireland Phone shop. Model is on the pictures 

Screenshot_20240105_150310_Settings.jpg

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lexus
Journeyman
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Screenshot_20240105_150529_Settings.jpg

lexus
Journeyman
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Any idea? Thanks 

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lexus
Journeyman
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Also I tried different sim and smart switch no luck. I did chat with Samsung no help. 

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