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Original topic:

My fingerprint has died so is Samsung Pass

(Topic created on: 12-12-2021 09:05 PM)
Raffey Azeem
First Poster
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Mobile Apps & Services

All of a sudden fingerprint on my Galaxy S10 stopped recognizing my fingerprint, it recognizes the first print only i.e upto 13% afterwards it keeps saying press a little harder, apart from this issue all my passwords were save on Samsung Pass and now i cant use Samsung Pass either because of fingerprints not being registered? is there any other way to sort out this issue other than getting the phone repaired? or what might be the actual issue, TIA.

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2 REPLIES 2
Pugs1957
Samsung Maker ★
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Mobile Apps & Services
Try  clicking on the get help button
At bottom of the samsung members page and run a diagnostic test Finger print
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Micx
Explorer
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Mobile Apps & Services
Try deleting every fingerprint and re adding. If that doesn't work you need to factory reset your phone
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