Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S10 unlock screen forgot passcode

(Topic created on: Wednesday)
119 Views
STEVENTBONE
Student
Options

I seem to forgot my pass code for my s10 and 3 other Samsung  phone I have are broken to so can't  receive codes how do I enter my phone with out loss of data  and information 

8 REPLIES 8
arianwen27
Maestro
Options
You can't. The only way to unlock a locked phone is to reset the phone using the recovery menu, then set it up using the google account that was previously on the device.
0 Likes
STEVENTBONE
Student
Options

How do I do that 

0 Likes
STEVENTBONE
Student
Options

How do I access recovery menu on my s10 arianwen27

0 Likes
arianwen27
Maestro
Options
Power off the device. When it's powered off, hold the power button and volume up button till the samsung logo appears, then release and wait. You should now be in the recovery menu. Using the volume buttons to move and the power button to select, select the reset device/wipe option. THIS WILL WIPE ALL DATA. Press yes a few times to confirm. The phone should reboot when it's done, set the phone up again as normal, be sure to use the google account that was originally on it.
0 Likes
STEVENTBONE
Student
Options

@arianwen27 wrote:
Power off the device. When it's powered off, hold the power button and volume up button till the samsung logo appears, then release and wait. You should now be in the recovery menu. Using the volume buttons to move and the power button to select, select the reset device/wipe option. THIS WILL WIPE ALL DATA. Press yes a few times to confirm. The phone should reboot when it's done, set the phone up again as normal, be sure to use the google account that was originally on it.

I cant power  off as I can't remember  the passcode

0 Likes
arianwen27
Maestro
Options
Hold volume down and the power button for 10 seconds. Should force a shut down
0 Likes
STEVENTBONE
Student
Options

Thanks I'll try te recovery option 

0 Likes