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message notifications and sound

(Topic created on: 11-11-2020 07:08 PM)
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mother
First Poster
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I have an a20 can anyone tell me why I don't get a sound notification when the conversation is left open ? ( it works if alp is closed only ) is this a glitch on all Samsung devices as I can't find a solution and seems a really silly thing. ? Help please 
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AM4N
Voyager
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its becuase the app is still open in the background
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