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Is there any way to restore data from a stolen phone?

(Topic created on: 13-04-2024 07:27 PM)
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ldn1
Student
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My Samsung S20+ 5G was stolen on Thursday. I was able to see that it had been backed up that morning including the pictures and apps. I spoke to someone from Samsung on Thursday and they told me to deregister my phone from my account. I now have a Samsung S24+ and now am unable to restore any backups as they say they dont exist. PLEASE tell me theres a way to get the data as all my pictures from my wedding and engagement are on there and nowhere else. I used Samsung Cloud but its not there either. PLEASE this would not have happened has someone from samsung technical support not told me to deregister my stolen phone.

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6 REPLIES 6
Robin999
Maestro
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Your photos could be synced in either Google photos or Microsoft One Drive (or both).
ldn1
Student
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I tried that and they aren't there either. I know I had it backed up for sure they just won't appear anywhere after logging in
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Robin999
Maestro
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Back up and sync are very different. Maybe you weren't sycing to either of those which is unfortunate. If you have any other cloud accounts ie Dropbox, Amazon then obviously try there too. Do you have a Google One subscription, if so try that.
UNKNOWNUSERNAME
Big Cheese
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never, and i mean never deregister your device from your account. Doing this means you lose all access to it, and all control over it. Now youve gave them the authority to reset it and use it again. I dont know or any way to recover any pictures/apps from a stolen device, other than if you had enabled automatic backup.
I highly recommend you to invest in a cloud service to store your important documents/images on, wether it be onedrive/google or another 3rd party. I hope you find a way to resolve this and im sorry this has happened to you.
GoanGeek
Samsung Members Star ★
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Samsung cloud doesn't really exist per se.

I believe it only backups apps and settings at most.

For photos and stuff it pushes to use Microsoft One drive which would be under your Hotmail account or you go for other services like Google One which should be under your Gmail account.

If your photos aren't on there then you haven't been syncing them and it's a lost case.

Also you should have logged in on your Samsung account in Web and blocked your phone if you had find my phone ON.

Hence forth always back up to a cloud service like Google One which I highly recommend the bottom tier is very cheap and worth its weight in gold .
J297EC
Pioneer
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Try looking at your recently deleted

I hope you find a solution, I know exactly what it is like to lose all my photos, the other day my photos disappeared
My friend also had their phone stolen but they didn't manage to get anything back
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