Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Help needed to access samsung account

(Topic created on: 22-11-2024 04:49 PM)
411 Views

I have this problem too

Tom1163
Apprentice
Options

Help needed. We have a samsung account which system recognises but when we try to access, it asks for a two step verification for a mobile number from many moons ago and we cannot remember the number nor have access to that sim therefore we cannot receive the verification code. We would be happy for the account to actually be deleted and then we could start again but cant do that either. A proper contact number for someone at Samsung might help but cant find that anywhere. Any thoughts on how we could resolve this would be much appreciated. 

0 Likes
1 REPLY 1
Piper123
Samsung Members Star ★
Options
Hey there

Sorry to hear of your issues. To reach out to Samsung Consumer Services:

https://www.samsung.com/uk/support/contact/contact-us/
S24 Ultra
0 Likes