28-11-2024 03:32 AM - bewerkt 28-11-2024 03:34 AM
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I noticed a green line on the display after updating my phone, which appears to be a software-related issue. I have performed a factory reset, but the issue persists.
I kindly request a display replacement at no cost.
@SamsungMobile #greenlinedisplay
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op 28-11-2024 04:18 AM
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Watch again software updates.
And maybe you can get some help here
Hope you can fix this or contact technical support! 😊
op 28-11-2024 08:13 AM
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You will need to contact Samsung Customer Support to arrange a repair, as this cannot be done in this community.
They will inspect the device and advise you further
op 28-11-2024 05:30 PM
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If the warranty has expired, Samsung unlikely to replace screen.
op 29-11-2024 06:26 AM
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The issue still persists
op 29-11-2024 06:32 AM
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I went to the Samsung store (Westgate, Singapore) and asked them to inspect the phone, but instead of checking it, they immediately issued a replacement quote for the display. Even after I explained the issue, they didn’t bother to inspect it.
They mentioned that the display would be replaced only if Samsung approves it, and it would be a paid service.
I don’t understand why they aren’t accepting their fault in this situation.
op 29-11-2024 07:36 AM
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I would also add that this is the UK and EU Community so you may be better reaching out to your local Samsung Community as laws differ by region.
op 29-11-2024 01:09 PM
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06-12-2024 04:03 AM - bewerkt 06-12-2024 04:04 AM
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After I raised a complaint, they replaced the display with only labour charges.
But afterwards, I faced a new issue. When I view the display using UV light, I can see some marks on it, as shown in the attached image.
I reported the issue again, let's see their response.
op 18-03-2025 05:02 PM
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Same Issue for me. Post March 05 Software Update of Samsung for my device Samsung 21FE a few days later I see this green line on right hand side of the screen. I have tried, factory reset as well but it's not helping. I don't see any reason for damage as there has been no fall or dash. I need to raise a ticket with Samsung on this.

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