Gifts that give back cashback not paid

[blakeyboi96]

So my Claim for the gifts that give back promotion was provisionally approved on 26/01/22 Checked again yesterday 3/03/22 still saying provisionally approved. Next Thursday is the 45 day mark, has anyone else had any experience with this promotion and receiving payment?

[RXM]

What item did you purchase? I thought that ended the 24th or 25th?

[blakeyboi96]

No it was for products bought between 1st December and 24th December. I purchased the Samsung galaxy s21 fe and galaxy watch 4, and galaxy buds live. Also the a7 10.4" lte edition although this didn't get any extra cashback.

[AndrewL]

@blakeyboi96: Have you been tracking the progress of your claim on the website via the link below? 

My Claim - Samsung Promotions

If your claim has been provisionally approved, and you do not receive a validation email within 45 days, then please reach out to the Promotions Team at giftsthatgiveback@samsungpromotions.claims or by phone on 03300545249 (UK) / 01800851856 (ROI), and an advisor will be able to look into this further for you. 

[blakeyboi96]

Yeah on the 26/01/22 was provisionally approved, then on 10/02/22 had a text to say they haven't forgotten about me, but i logged onto my claim yesterday and so had someone from Samsung however I still haven't had a text or email confirming payment was made

[blakeyboi96]

This is what I've had