01-04-2021 02:01 PM
01-04-2021 02:46 PM
01-04-2021 03:03 PM
01-04-2021 03:30 PM
@Dor2: I'm sorry to hear that you're having some issues with your phone. Please can you confirm the model number and current Android version of the device? In the meantime, as a basic troubleshooting step, please press the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will refresh the software and address any issues that may have been a contributing factor. If the problem persists, restart the phone in Safe Mode and monitor the performance for a few hours, depending on the frequency of the issue. If you notice an improvement, restart the phone as you would normally and delete any recently installed applications, as this issue is likely to be stemming from an external source. To access Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off. Let me know how you get on.
01-04-2021 03:56 PM
01-04-2021 09:40 PM