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Freezing restart

(Topic created on: 01-04-2021 02:01 PM)
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Dor2
Journeyman
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I am having exactly the same problem everyday it freezes restarts we try and touch the keypads you can't touch him then it restarts and I've been going on on for sometime I'm what is the solution and can I get a refund I've had the phone over a year
5 REPLIES 5
all-2
Explorer
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Buy a new phone not a samsung phone
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Dor2
Journeyman
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You're absolutely right however but I have a 2-year warranty any ideas
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AndrewL
Moderator
Moderator
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@Dor2: I'm sorry to hear that you're having some issues with your phone. Please can you confirm the model number and current Android version of the device? In the meantime, as a basic troubleshooting step, please press the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will refresh the software and address any issues that may have been a contributing factor. If the problem persists, restart the phone in Safe Mode and monitor the performance for a few hours, depending on the frequency of the issue. If you notice an improvement, restart the phone as you would normally and delete any recently installed applications, as this issue is likely to be stemming from an external source. To access Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off. Let me know how you get on. 

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Dor2
Journeyman
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Yes I done all of the above model number is SM-A515F/DSN I've only downloaded updates and nothing other than that that's unusual
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Beiollyi
Explorer
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That happened to me on my old ipad it was rubbish but my new one is amazing it doesn't crash or freeze at all😊
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