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Original topic:

Free ear buds

(Topic created on: 20-04-2022 02:54 PM)
tonibirch21
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Me and my husband have both brought a new a52s with free ear buds. We have filled in the forms and was supposed to hear back within 5 working days. Its been a few weeks now and still not heard anything. How do I contact them or is there a reason why its taking so long? 

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11 REPLIES 11
rogersdave77
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You should have received a 9 digit pin number when placing the order. You can used the pin to track progress on your orders
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tonibirch21
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Unfortunately not iv just checked all emails, junk, bin and can't find a confirmation email 😢
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rogersdave77
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It won't be in emails. When you got to the end of inputing all the information they require the final screen says thank you for your order here's your tracking number
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rogersdave77
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Like this20220318_163753_15007_1650466187.jpg
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tonibirch21
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Oh i can't remember what it said now. Did yours just arrive one day? How long did they take? I no I read that we will receive confirmation within 5working days if claim is successful but neither of us have
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rogersdave77
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Apply again. Received a yodel email 16 days after approval
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tonibirch21
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How long it take from applying to approval? Yh might apply again tonight thanks
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rogersdave77
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Less than 48 hours if I remember correctly.
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tonibirch21
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Hi found claim ref on txt message. Do you no where I enter it to check please?
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