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Error B7002 Cannot Purchase

(Topic created on: 30-05-2024 03:31 AM)
First Poster

Hi, is there any way that I can purchase from my Galaxy Store? I'm getting tired cuz I want to buy a game content and it always shows me error b7002 code thingy. I contacted them but I got was nothing and they took ages to reply 😭 If anyone had or have the experience like this before please let me know. Thank you ❤️

Check Your Payment Method:

Make sure your payment method is up-to-date and valid. This can be done by going to the Galaxy Store, accessing your profile, and reviewing your payment methods.

Clear Cache and Data:

Go to Settings > Apps > Galaxy Store > Storage > Clear Cache and Clear Data. This can resolve issues caused by corrupted data.

Update the Galaxy Store:

Ensure your Galaxy Store app is updated to the latest version. Sometimes, bugs are fixed in newer updates.

Check for System Updates:

Make sure your device's software is up-to-date. Go to Settings > Software Update > Download and Install.

Reinstall the Galaxy Store:

If possible, uninstall and reinstall the Galaxy Store app. If you can't uninstall it, try disabling and re-enabling it in the Settings > Apps menu.

Check Your Internet Connection:

Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue.

Region Settings:

Make sure the region settings on your phone match the region of your payment method. Sometimes, discrepancies between your account's region and your payment method's region can cause errors.

Try a Different Payment Method:

If possible, try using a different payment method to see if the issue is with the current payment method.

If these steps don't resolve the issue, you might want to try contacting Samsung Support again or visit a Samsung Service Center for more hands-on help. Sometimes persistent issues require technical support from the provider directly.