So a little background, I bought a Samsung S20 at a huge cost of around £1,000 in December 2020. The main reason for choosing this phone was because the keyboard offered me numbers and letters, iPhone's standard keyboard makes you press a button to get to numbers, and I use number hundreds of times a day so this is a real life benefit unlike slightly better looking pictures.
I have now found the emoji keyboard button has gone, and can only be replaced if i swap out the comma button for it. I basically need letters, numbers, punctuation and emoji's, pretty much in every text and email.
This would be too much to ask however it is available on Whatsapp keyboard on the same phone so very possible to provide.
Question: How do I get to emoji's without losing my comma, I need both?
This should be really simple, if you don't know the answer how do we escalate to Samsung to get the answer.
Thanks for your help