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Email

(Topic created on: 10-02-2023 04:55 PM)
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kay2023
First Poster
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Hi i'm after some help please I tried sending an email off my s21 ultra and it came up with username or password is incorrect or pop3/IMAP access isn't turned on for this account. Check your email account settings on the web and then try again. I have tried looking and have no clue what else to do?
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12 REPLIES 12
-Robot-
Samsung Members Star ★
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This has been discussed a few time in last few days.

Recommendation is to remove the email account and setup again
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kay2023
First Poster
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I'll try that. Thanks
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-Robot-
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Hopefully it will fix it, but your not alone with that issue
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kay2023
First Poster
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It's saying if I remove it I will lose emails. If I sign back in will I get them back?
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keith30
Maestro
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You may well lose your emails already on your system, It also depends who your email provider is. I use Virgin Media for mine as well as Gmail
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kay2023
First Poster
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I'm not sure what provider it is. It's the Samsung email app. I can send an email using the email I'm have trouble with on my laptop and from Gmail just can't send them using email app
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-Robot-
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Depends how's it set up with pop3 and smtp it's can be set to delete after download. Some just download and keep copies in the cloud or at the provider.

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-Robot-
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Can you log in to your email via a broswe and see if your email are there still? Some system just keep copies and what they mean lose email is lose local copies

Check for old email still up there
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-Robot-
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I tell what you should try, download outlook and set up your email on there before removing from Samsung email app and see it a your emails are downloaded
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