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Digital Wellbeing - NOT WORKING SOLUTION

(Topic created on: 27-10-2020 11:24 PM)
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DYNIMITE
Journeyman
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Since the latest update to my S10, I have found that the Digital Wellbeing widget and setting does not work. Everytime, I attempt to open it, it shows a blank screen and freezes my phone.

Any ideas how to resolve this or regress the changes?


Edit: There is now a solution!!!! (via Nika11)

Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data. 
Go to solution
27 REPLIES 27
ainabean
First Poster
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Yeah I'm unable to move forward because my screen is just blank upon opening the digital well-being app so I can't manage the storage, even if I go through with the alternative pathway of going into "device care" 

Tay4
First Poster
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Same here and nothing is working. I tried the solution but it keeps crashing 

Adam52
First Poster
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I'm having the same problem on an S10e. Will this solution delete all of the previously recorded information in the app?

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jonS10e
First Poster
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Yes it does, which is really annoying.
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dellariva
First Poster
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the solution doesn't work, keeps crashing 😑
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Linny0987
Student
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This didnt work, the app still won't open. Other suggestions?

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Morecommunitypls78
First Poster
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Fixed- go to galaxy store and update wellbeing. Not play store. Galaxy store. Also can be done via digital well being and the menu icon top right corner, then settings, about, and update. Your welcome.

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Digital Wellbeing
First Poster
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What if it still doesn't work

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