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Devices already Registered ?

(Topic created on: 31-05-2024 08:42 AM)
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CB-33
Explorer
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Have just changed to a new Phone, when I open Smart Things App & try to add my Devices it says already Registered, well yes to myself. I have tried uninstalling & re-installing the App, deleted App on old phone & removed the Devices from App on phone but still can't add my Devices ! So how do I resolve this issue ?

8 REPLIES 8
keith30
Mastermind
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If it's already registered, like you said it was, then you don't need to do anything.
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CB-33
Explorer
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Thanks for your reply, however the issue I have is my Devices are now not showing up on the Smart things app on new phone ? they show up when search for them but says alreay Registerd, so how do I get my Devices to show up, TV, Soundbar ?
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CB-33
Explorer
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..absolutely ridiculous..now got my TV to show up on Smartthings app on new phone, when I select it it says already registered !!!! I cannot invite myself to join as tried that..what a joke..so cannot control or operate my Samsung TV or Soundbar on Smart things app even though I am the Registered owner !
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AndrewL
Moderator
Moderator
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@CB-33: I'm sorry to hear that you have encountered this issue with your device registration. To troubleshoot the situation, please take a look at the steps in the link below, and let me know if this helps. 

https://www.samsung.com/levant/support/apps-services/how-to-register-my-device-on-the-smartthings-wh...

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CB-33
Explorer
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I have tried that, makes no difference ! whatever I try my Devices just keep coming up already Registered..yes..to me.
Csnnot believe that just having a new phone & trying to set up the app is so much hassle...probably best not to bother with Smarthings !
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asmchadi
First Poster
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For anyone still having this issue, I tried everything mentioned here except for resetting the tv since I don't wanna lose my calibration, accounts...

The only thing that worked for me was:
- connect to the same Samsung account on my tv
- open smartthings on the tv itself and leave it open
- open smartthings app on your phone and try the pairing process
- a popup will appear on the tv's smartthings app showing a code and on the phone you will see a prompt to enter that code.

Hope this helps

PS: my tv is a S95B.

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FatherLord
First Poster
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I had same problem as original poster. The last solution worked for me.

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MartinDad
First Poster
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Did you get a response?
The solution quoted below doesn't work for me as my version of the Frame does not have the SmartThings app on it.

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