29-04-2021 03:07 PM in
Any idea how to get my money back. I went to the App Store and downloaded Smart Things as opposed to SmartThings - for my washing machine. support say they cannot refund. The difference is a space and both appear to be affiliated with Samsung. It need the app for a washing machine not a Tv so it is redundant. After over an hour on the line they can’t connect the washing machine to the app anyway as my WiFi is patchy in the basement. help! The washing machine is just brilliant - could rave about that but the extra £20 is making me raving mad.
29-04-2021 05:10 PM in
29-04-2021 05:12 PM - last edited 29-04-2021 05:36 PM
HI @MrsCS As far as I am aware there is only one SmartThings app affiliated with Samsung, when I entered the space only the one app appeared on both Samsung and Google stores. There used to be Smart View but that is no longer officially supported or available for download. SmartThings works with washing machines and other devices as well as Tv's. https://www.samsung.com/uk/apps/smartthings/ https://www.samsung.com/us/support/answer/ANS00082522/ There is Samsung connect for some devices https://www.samsung.com/uk/support/mobile-devices/what-is-samsung-connect/ I am not sure which app you downloaded but certainly should not have been charged £20 for an official app. Agree with @antikythera that you should check the App Developer.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
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