Close my old samsung account to open a new one.

[chris1955]

Can any one help it's impossible to talk to any one at samsung

[smiley]

When you set up the phone, just create a new user login ? This should start a new samsung account.

Once you have the framework for a new account set up, then you can use a web browser to login to your old account... select manage... and then delete.

https://v3.account.samsung.com/dashboard/profile/account

It should be a simple transition.

Smiley

[chris1955]

Thank you. I've tried various things but it allways asks for my forgotten password. I'll give it a go. Cheers

[keith30]

You need to log out of your old account to open a new one because setting up a new one if will you the password of the old account in order to do so, so it's not as straight forward as smiley as told you.

[chris1955]

Too true. Just when I think im getting there it goes back to my password which I cannot remember. Think it'll be easier to forget all about it. Funny how you can't talk to anyone until you tell them you want to buy a new phone ! Thanks for your help

[ChrisB_]

Hi @chris1955, and welcome to the Samsung UK & Ireland Community forum. In this instance, I would recommend contacting our Accounts team on 0800 995 1079, as they will be able to help you with this. They are open Mon - Fri, 24 hours a day.

[chris1955]

Wow at last someone from samsung who knows the answers thank you. I really have tried everything I can and just when I think im getting there it asks for the password I cannot remember and it's going to send the password to a dead email address. I will give them a call tomorrow. Thank you so much. Chris.

[smiley]

The original description did not mention it was a forgotten password issue. This obviously has further problems. You may be able to reset your password using a PC and two factor authentication.

I think you are on the right track now, so good luck in resolving your forgotten password.

Smiley

[chris1955]

Hey thanks smiley. Not only a forgotten password but a dead email address too. I'll let you all know how I get on once I spoken to them tomorrow. I thought I'd mentioned the forgotten password. Opps. Thanks for your reply. Cheers

[JAMES4578]

If you go to Accounts and Settings-Samsung Account-Profile-Profile Information-Account ID-Email.  Tap on that, is there an option to change email?

Otherwise could try via the web as suggested where there should be a number of options https://www.samsung.com/uk/support/apps-services/recover-your-samsung-account-id-and-reset-your-pass...

However if issues with accouns can not be sorted the Accounts Teram is the port of call.