Cant access secure folder

[Sam15]

I have galaxy s21 ultra.

I made a samsung account and started secure folder. Then i deleted my samsung account. Then i remade my samsung account with same email. When i open secure folder i dont remember my lock pattern. When i click forgot password it says to sign into samsung account with the same email. But there's no option to type in my samsung account password so what do i do? It only says i can close secure folder.

[strawberry cake]

@Sam15 

hello

please check Galaxy Store if has new software update for Secure Folder

please restart the phone too → then open the Secure Folder

😉

[Sam15]

@strawberry cake

Thanks forcthecresponse, unfortunately there is no new update on the galaxy store and restarting the phone didnt't fix it either

[strawberry cake]

@Sam15 

alright

better contact the dedicated Samsung Account Team to confirm if the new account can have the data of the deleted account (even with same email)

phone: 0800 9951 079 (UK), 24 hours, Monday - Friday

you may log a report via this link too - link 

😉

[Sam15]

I'll try that, thanks!