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Original topic:

Can't send messages when not connected to the internet

(Topic created on: 25-05-2022 12:48 PM)
B3C
Explorer
Options
Mobile Apps & Services
For some reason I can't send any kind of message to a particular contact if I don't connect to the Internet. The send button is faded out and I can't press it

image

I have 'Chat' messages turned on, but the same occurs when it's turned off. 

Any ideas or similar issues?
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12 REPLIES 12
Kene87
Navigator
Options
Mobile Apps & Services
If you're not connected to the internet then you won't be able to access the service.

Lot of communication apps requires internet.
B3C
Explorer
Options
Mobile Apps & Services
Shouldn't it just be text messages though? It's the normal Samsung messages app
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antikythera
Black Belt 
Options
Mobile Apps & Services
No, it does both now like Google's app
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B3C
Explorer
Options
Mobile Apps & Services
Rubbish, if I wanted to use the Internet I'd use WhatsApp! Thanks anyway
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Kene87
Navigator
Options
Mobile Apps & Services
You still need internet to be able use the service whether it's wifi ot data. Internet is needed.

I advise to speak to customer service.
Kenneth-071
Navigator
Options
Mobile Apps & Services

In the Samsung Messages app is the default message type set to chat?

[Samsung Messages] > Settings > Chat settings > Default Message Type.

If so, try setting it to Automatic or Text or Multimedia and see it that helps.

 

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B3C
Explorer
Options
Mobile Apps & Services
Default is set to text/multimedia, and I've managed to send a text message, but somehow only if I have 'Chats' turned on AND Internet. If I turn either one off I can't send 🤔
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Kenneth-071
Navigator
Options
Mobile Apps & Services

Go to:

Settings > Connections > More Connection Settings

And see if you have an option called Rich Communications, if so try turning it off.

 

B3C
Explorer
Options
Mobile Apps & Services
Tried, still no 😞 wonder if it's the other phone
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