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Can't connect to wearable app

(Topic created on: 06-05-2022 06:19 AM)
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David1549
Apprentice
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Trying to connect my galaxy watch 4 classic to my s21 ultra and says connection error tried several time reset my phone uninstalled the app reset and cleared everything tried connecting on 2 other devices and still getting the same problem the watch is useless as it stands.
Phoned customer services not aware of any issues with the app and just talked me though the processes I've already done my old active 2 which has been connected for a couple of years now wont even connect either where do I go from here? Looks to me like an app issue as I've seen loads of people with the same issues on here. 
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12 REPLIES 12
Muhammedz
Pioneer
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There's a bug , Samsung is trying to resolve it ASAP
David1549
Apprentice
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Thank you, that's more than I got from Samsung lol. Appreciated
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Muhammedz
Pioneer
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It might take up to 48 hours before it gets resolved.
I just purchased my watch yesterday and have to wait for the software update before I can connect it.
But I hope it's worth the wait 😅
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David1549
Apprentice
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Yes opened the box yesterday myself excited to get it set up and can't.
Same hope its worth the wait thanks for the update though 👌👍
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JMet95
Journeyman
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That is exactly the same scenario I'm in! I've only just joined samsung this week after having iphones for 10 years so I hope this move was worth it 👌
David1549
Apprentice
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I'll be honest I made the move a few years back best thing I ever did.
This is the first issue I've had.
I've literally just come off the phone to Samsung again and they are saying nothing has been logged about any issues so frustrating
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JMet95
Journeyman
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Funny they should say that because they were going to send my watch for repairs even though it was fresh out the box and then basically set never mind it doesn't need repairing there's a known issue with the app stopping people doing anything with wearables. I've got the galaxy buds as well so I assume they won't work either but they're still in the box
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David1549
Apprentice
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I even went to the effort or taking my watch back and swapping it for another brand spanker just to make sure so yea definitely an app issue but they don't seem to know about it 🤷‍♂️ not sure what the next step is other than wait I'm going to try the complaint route see if I have any better luck that way
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Muhammedz
Pioneer
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It's just a bug should be sorted soon.
My watch just connected !!