Birthday code

[Adam8923]

⚠️Extremely disappointing experience with Samsung

I mistakenly placed an order for the S26 and used my birthday voucher code. I realised my mistake and cancelled the order — completely my fault, and I accept responsibility for that.

However, the frustrating part is that once the order was cancelled, my birthday voucher code could no longer be used. I contacted Samsung for help and was initially told that the order would go ahead, only to then find out that the order had been cancelled.

Unfortunately, despite explaining the situation, I received no real help or resolution from Samsung. I find this extremely disappointing, especially as it was a genuine mistake and I was simply hoping they could reinstate or reissue my voucher.

So, just to make others aware: think twice before using your birthday voucher code, particularly if there’s any chance you might need to cancel your order. Once it’s used, you may not be able to use it again.

I’ve certainly learned from my mistake, but I’m extremely disappointed with the lack of help and customer service from Samsung. 😔

#Birthdaycode #nohelp #s26 

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

Once used, it has always been the case that they cannot be used a second time, even after cancelling an order.

This is to stop potential abuse of the codes and also to ensure codes are only used by those entitled to use them.

I don't doubt your story here and I'm sorry to hear Samsung couldn't offer you a replacement code. It is worth noting that only a small number of codes are issued each year and it depends on what offers and promotions Samsung are running at the time

[JAMES4578]

Hi @Adam8923  Do you mean that you meant to order a different phone or just changed your mind?  I imagine that the Birthday code would be valid for S26 Ultra.  I got one in June and it stated "This voucher excludes all smartphones, tablets, watches, buds, computing, monitors, TV ’s and home appliances released in May 2026, June 2026 and July 2026"

Anyway there are strict rules around Birthday codes, realise it is frustrating though that the code could not be replaced.

[Adamu0237]

Hello, thanks for taking time to reply. 

I appreciate the extra checks to make sure the codes are not being misused.

However, at the end of the day, I am a humble human being, sitting at the end of the screen or at another end of the cable. 

We all make mistakes. I just made my mistake. Happens. 

I was genuinely hoping Samsung Customer Care could help me with this. 

When I rang them up, I have confirmed all my details. My email address, my home address, my mobile number. All of this is genuine. 

Still, no help from Samsung. I am extremely disappointed. Samsung just lost a client today as there was no intention to help a customer who made a mistake. 

[Adamu0237]

Hello James, thanks for taking time to help me with my experience. 

I managed to use the code so it was working fine. I am a genuine person, who makes mistake so no abuse of promotion was intentional. 

I even managed to change my name on here by mistake haha! I just blame the old age, hoping noone is offended by thay!

I genuinely hoped I can can telephone Samsung customer services, explain my situation and all will be fixed. 

Sadly, it was not fixed. 

Samsung just don't care about their customers, Samsung just lost me as their customer today. 

Thanks

[JAMES4578]

I realise your disappointment but afraid companies at times stick to their rules. Obviously it is your choice.

[Adamu0237]

Absolutely, just wanted to make sure everyone else is made aware of my mistake.

Exactly as you said, companies are entitled to stick to their rules. Customers are entitled to take money anywhere else! Thanks 

Oh and by the way - the most dissapointg experience was that I contacted Samsung Customer Services twice, One person said the order can be reinstated, After an hour I got an email to say the order was cancelled. I telephoned and spoken to another Samsung cutomer service person, who said it can no longer be re-instated. 

so much about supportive Customer Care! Disgusting!

[JAMES4578]

Allright, have you used Samsung Devices for a while out of interest?

[Adamu0237]

For the past 20 years. Time to move on!

have a nice day  

[smiley]

I will say that despite me being a regular samsung member, buy devices every year, and currently a star member, I have NEVER received a birthday code. My personal information is up to date with DOB.

I am not sure how much discount a birthday code brings?

Although I feel your disappointment, is it enough to make you stop ordering and avoiding Samsung ? I mean surely it can only be £50 or something as a discount on a phone more than £1000 ?