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AUDIO distortion over USB-C earphones Samsung Galaxy A54 5G

(Topic created on: 21-08-2024 01:45 PM)
735 Views
RajeshAchari
Student
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When I'm listening to music or watching videos over AKG USB-C original Samsung earphones, sound occasionally after a while audio started getting distorted. It happens randomly, but when it starts, it goes on and on every few mints. Pause the video/music and resume, makes it go away, but starts again in few mints. when this happened, I disconnected the earphones to see if it will continue over speakers, but it didn't. Over speakers plays no problem. Then I tried another original AKG Samsung earphones. Earphones are not the problem. Please help me to solve this issue.

2 REPLIES 2
Robin999
Samsung Members Star ★
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Hi, and welcome to the UK community

Could be notification interruptions. Try turning off all notifications or, better still, put your phone on silent.

Alternatively, try turning off Dolby Atmos if enabled.
Rachid Rahmoun
Explorer
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Hey to bump this topic up. After a few months of calm, this bug came back again after the December security update (I guess?). 

Sometimes, it takes days for this bug to appear, sometimes 3 to 5 times a day making listening to music as depressing as a cow. 

My USB-C dongle works fine, had this happen with Samsung's original Dongle too last year, One UI 6.1 fixed the issue and here it is again. 

Disabled Adapt Sound, disabled Dolby Atmos, and it happened again this morning. Restarting the phone fixes it for "some time", so it's definitely a software issue not a dongle/headphones issue. 

I wanna add that am using Poweramp as my main music app, when it happens, you can pause and unpause or disconnect and reconnect the dongle and the sound will be back to normal.

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