Dear Sir My handset is A53 Samsung, after recently updating it, the problem of auto restart has started.He gave me an estimate of Rs 14095. I have had the handset for 2 years and he has given me an estimate of Rs 14095. My handset is worth Rs 36000. The handset faces such a big problem after 2 years, what is the point of purchasing a Samsung phone? After visiting the service center they gave me an excuse that there was overcharging. My handset is not glass damaged or liquid damaged. This is an issue after the update. Your customer care supervisor Navjyot, their guidance is of no use. Continuing, my phone was put on hold for 45 minutes, but your customer care executive Tejinder disconnected it once. It's such a dirty process you guys. Your handset gets an update from the company and after the update, there is an auto problem, there is no solution for it. Auto problem of spending only 14095. If there is no help in your hand then I will have to put it on Twitter. No one should purchase a Samsung phone. Trillion phone policy Dirty customer care Don't know anything Only we spend 14095 rupees on the most expensive phone. I don't think that the app has become something to the people. Complaints should be made against your company only:Your customer care will not reply to me, the policy has stopped and if handset problem comes in the evening then the company will take action till then we will bear this expense. Till the time your company comes out with a policy, we will have to wait till my data is lost and your company will not hesitate to reimburse me. Don't take any Samsung phone, don't want: Sam, Sung, there is no help, write on Twitter only. I mailed you and your CEO regarding my query, till now I have not received any reply.My problem has not been resolved yet, my handset is without any damage, it has been corrupted only because of your company's third class software update. Because of your software my 36000 handset got ruined and my important data was also lost in it. If you people want to solve my problem then please tell me so that it becomes easy for me to tweet on Twitter. Your software destroys the customer's phone, the customer will have to bear the cost of this policy. The problem has come in my phone worth Rs 36 thousand after 2 years of your company's launch of third class software. To spend on the problem I have faced ? How many line problems have occurred in your S series after the update? All your series are facing some problem after update. Sometimes after your update the display gets ruined and sometimes the pub gets ruined. Please resolve my phone as soon as possible as I am not a customer of any issue.I have received a mail from your service support that your issue is completely closed but my problem has not been resolved yet. There is a problem with my phone due to your software, so what is the fault of the customer? The issue starts after a software update in all your handsets. I am facing so many problems because of you, you are not helping me from anywhere, I am 14095, I am not going to spend so much, please request me to get my phone resolved. Please resolve my problem as soon as possible.Don't give me any excuse right now, your handset is out of service.My phone was working fine when it was out of warranty.This problem started only after your update, I don't think so, every model of yours has this problem.Tweets are being made everywhere on Twitter about the problems occurring after the update. I have not received a reply yet from the app log, how long do I have to wait, I have already told you in the main that I am having a lot of trouble, my handset is out of band and I am getting very irritated due to this. You are harassing the customer, I am worried for so long but no one is taking any action on my complaint. I have not yet received any reply to your email nor have I received any response from you on your email. We are discussing your issue. Right now I am telling you that because of the process you are doing customer harassment. There is no reply coming from your side. I will have to take action now. I am tweeting soon on Twitter about your company. How much do I have to wait, I am really not happy with your service. How much does your service bother the customer? Neither you respond nor call. We made a mistake in buying your company's handset. Any response from why you have opened your customer support? No matter how many times I have mailed you, I have not received any reply yet, your response is like this, so how is the customer service?
Thanks & Regards
Vasant Shetty
