Hey there and welcome to the Samsung UK Community Forum
You'll need to provide more info please....
Talk us through what you are doing?
Have you signed into your Google Account and Samsung Accounts on the device? (I presume yes)
Getting to Galaxy Store you go to the Store App, same with Google Play Store.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.
My device is an S25 Ultra.
