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Original topic:

Washing machine - eco bubble pauses randomly during a cycle

(Topic created on: 17-11-2023 02:36 PM)
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Berry_uk
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Posting here out of frustration.  The online chat support teams are very good but seem to follow a script.

Almost 5 years of owning the machine and soon to be out of warranty.  It randomly pauses during a was cycle and i have to keep pressing to play button to keep it going.

I have done all the different troubleshooting suggested by support but the problem still exists.  They say it maybe due to an uneven load, but do not explain why this would happen all of the sudden after years of use.  Surely, if there was an issue with the load the problem would have happen long ago.

I calibrate, run an empty wash and all seems ok.  Then a couple of washes in the pausing starts again.  Now they want me to record it on an empty wash where the issue may or may not happen.  

Looking online the mahchines pausing seems to be a common/known issue.  Don't understand why it so difficult to get the machine repaired.   Samsung are clearly aware of this being a known issue.

One thing for sure is, unlikely to purchase another Samsung Washing machine

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5 REPLIES 5
andy_in_ireland
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hello - has your Samsung washing machine is the smart one with wifi connection?

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Berry_uk
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Hi,

 

No wifi connection

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andy_in_ireland
Helping Hand
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OK if it had wi-fi there is a diagnostics section in the samsum smarthings phone app   that test things on your machine . 

But even if you havent got the wifi model you may have the model where you can download an app and point the phones camera to the display on the front of the machine and do a test and then give the result to Samsung 
https://youtu.be/zgBnyzMWRF8?si=m3AmWjNJJj9llFDv



https://play.google.com/store/apps/details?id=com.samsung.washer&hl=en_IE&gl=US&pli=1



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Scooby765
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We had one that did similar, got it repaired under warranty, but when it went the same way a few years later on it went for scrap.
Pcb was overheating is what the engineer told us - several hundred for a replacement board was also quoted at that time so when it started again it was always on borrowed time. Wasn't going to risk another doing the same again so bought a different manufacturers washer.
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Ripped off
Apprentice
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I vowed never to buy anything from Samsung after owning 2tvs, they give a 1yr warranty as they know the screens start to die from blue/purple spots after a year. They’ve know this for 8+ years

I now supposedly have the wrong type of receipt to enable my warranty…absolute shisters 

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