25-08-2020 12:46 PM in
Hi after some help and support please. Just got a new family hub fridge and set it up. But having problems with It.
A) Tesco app I can install it but can not sign in - keeps looping back to same page.
I have checked that and it’s not asking for me to update it.
B) I am sending pictures to the fridge via the correct app. I get a notification on my phone to say they were uploaded...but do not appear on the fridge.
any help will be appreciated.
02-10-2020 05:10 PM in
I have the same issue with the Tesco App on my family hub. how can we fix this? the "accept cookies" screen does not disappear and if it does, it will still not allow to sign in. Has it been fixed now? any help will be great. It is a bit pointless if we cannot use a shopping app on the family hub. i have logged a ticket as well with the smart things team. has this issue been fixed for anyone else?
03-10-2020 07:37 AM in
No not fixed and Samsung not bothered.. two tickets logged and a number of calls to them with no call back just passed from person to person . Not happy and I still want this fixed. If more people could comment if they have the same problem Samsung may take note. CurrysPCW not much better either not interested.
07-10-2020 12:19 PM in
My colleagues have advised that they're working to get issues with the app sorted. In the meantime, they've also advised a workaround of logging in on the web browser instead, and creating a bookmark/shortcut icon:
Let us know how it goes.
09-10-2020 01:03 PM in
If you add things to the shopping list and click buy online, it should give you options of retailers I selected TESCO and it added the items into my basket. It offered alternatives if not available and offered my time slots.
12-10-2020 03:53 PM in
I've been having the same issues trying to log into the Tesco app. As reported in many posts you can't just log in. Not the most intuitive way of doing things but adding to shopping list and then buying online worked great you just have to sign in a couple of times, one to get the items in your basket and then again to actually sign in and view delivery slots. Thanks @Paul_HL for the workaround.
Think Samsung need to get the app login sorted for Tesco as well as other store options and access to a wider range of apps to make this a viable smart fridge rather than just a gimmick.
15-10-2020 05:38 PM in
Just an addition to this, the only issue is that the shopping list now takes you straight to Tesco, so you can't add anything to the list on the fridge screen itself without going into Tesco and adding into your basket.
Workaround is to use the shopping list on the family hub on phone or tablet!
02-01-2021 08:10 PM in
I've got the same problem with Tesco app, logging in to anything actually even through the Internet app doesn't work. Must be a problem with cookies processing, but they're enabled in the app setting, so that comes back to a bug that needs to be fixed.
15-01-2021 05:16 PM in