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Samsung WF70F5E3W4W Eco Bubble Washing Machine - Drum not moving on any program, loaded or unloaded

(Topic created on: 18-05-2020 09:03 PM)
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TJ_Hegarty
Apprentice
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Hi there,

My washing machine has stopped working and I was hoping you could advise me further.

I have a Samsung WF70F5E3W4W Eco Bubble washing machine 7Kg.

The machine seems to fill and drain no problem but the drum doesn’t move / spin at all. Doesn’t seem to matter whether it’s a half load or empty drum. The countdown clock on the display continues to count down but the drum doesn’t move.

No error messages and I’ve checked the debris filter, cleaned it and put it back in, but still no change.

Any help you could offer would be greatly appreciated.

Many Thanks & best regards,


TJ Hegarty

12 REPLIES 12
Members_xg7jOD9
First Poster
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This has just happened to my machine as well, extremely poor design, if i cant get a part to repair, then i will.replace it with an LG model, no excuses to produce such a poor design & also use plastic base part, what are you doung about this Samsung? You cant just stay silent when its clearly happening to many of your customers 

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washing machines
First Poster
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I am just reporting the same problem. Grinding noise similar to a car gearbox failing, drum will not turn by hand on my 7.5kg Bubblewash digital inverter model. From what I have read this might be an expensive repair and not worth doing. This machine has not been subjected to all that much use over its 5yr lifespan. Rather disappointing

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andy_in_ireland
Troubleshooter
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if the motor has not snapped off its support, and you can not hear any spin noise coming from the motor then I suspect (it looking like a non brushless motor) it could be something as simple and cheap as the carbon brushes need replacing (as they would on any other make of washing machine with one that uses a carbon brush type motor) 

if you cannot move the drum by hand , and took the belt off the motor and drum pulley and then still cannot move the drum by hand then the drum bearings may have failed / collapsed / seized (run out of lubrication)  and stopping the drum from moving - then yes could turn out to be expensive.