The door seems to be closed Ok and there is a red key symbol on the display during the cycle. It seems to be the same on all cycles and we've tried several different programs with an empty drum but no change. If we abandon a program by turning the machine off, the red key symbol stays on and it won't release the door catch for maybe 10 - 15 mins or so. A few times the key symbol wouldn't go out at all and we had to turn the power off at the plug to eventually get the door open (maybe 3-5 mins after turning the plug off). Not sure if this helps but it has been getting more and more noisey lately - especially during a spin cycle, and the clothes didn't seem to be any drier after the spin which made me think it was less efficient or perhaps a problem with the drum, but you have now ruled that out.
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Hi there, My washing machine has stopped working and I was hoping you could advise me further. I have a Samsung WF70F5E3W4W Eco Bubble washing machine 7Kg. The machine seems to fill and drain no problem but the drum doesn’t move / spin at all. Doesn’t seem to matter whether it’s a half load or empty drum. The countdown clock on the display continues to count down but the drum doesn’t move. No error messages and I’ve checked the debris filter, cleaned it and put it back in, but still no change. Any help you could offer would be greatly appreciated. Many Thanks & best regards, TJ Hegarty
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