Rust and leak or wear and tear? Dryer DV90M8204AX / EU

[Slav41]

Hi guys,

After summer time when when I almost didn't use my dryer I discovered lost of rust and wet close to filter, I attached pics to see it. I contacted to Samsung and they sent some "engineer" who did few photos and said that he never seen such problem and he will need to contact to the office. 

After a week they turn up to me and blame me for not lack of maintaining properly because I did not clean that filter good enough. I contacted to Samsung again and they said this it normal wear and tear and performance has not been changed. 

Does any one has same or similar problem?  Is it really normal wear and tear? 

[ChrisM]

Hi @Slav41 

We're sad to hear this however we'd be unable to overturn the engineer's decision we're afraid. Were you offered a chargeable repair by the engineer or did they state that nothing could be done?

[Slav41]

Hi, thank you for the replay. No, they offered me nothing, but they blamed me for not cleaning a good enough and for using a vacuum cleaner. They said it was normal wear and there is nothing to be repaired. Do you have any other suggestions? I need to get an independent inquiry about this problem and then ask Sumsung for a replacement. Apparently, Sumsung is more than a good brand, not a cheap fake Chinese product. We will see.

[vanissu]

Hey, 

I have a similar dryer since 2018, I have the same issue and its getting worst over time.

Did Samsung solve the issue yet or they kept blaming you?

Thanks

[Slav41]

Hi, unfortunately they blame me for not cleaning good enough. Ridiculous but I just won't but samsung again.

[MAR10--]

Hi just saw this post today. Yeh mine is like that too.
And i clean mine regular .

[Butterflymoon]

Mine is the same too now and we bought ours in 2021. My tumble dryer before was not a samsung and it lasted 13 years no problems. I got this Samsung because a heat pump was supposed to he quicker and therefore cheaper. I find I have to run a cycle twice for it to actually dry. Sometimes that means one cycle Is on for 6hours before it dries and now the new problem is it says its dried but it hasn't dried it all the items are damp. I clean my filter often and I clean down the heat exchanger often too. So it can't really be because people haven't cleaned it properly surly.