RS68N8230B1 Americn Fridge Freezer
Serial No. 05M04EBN200343E
I am absolutely disgusted with Samsung service. The fridge freezer (that cost me £1200) is 1 year old and has developed a very loud hum which stops when you open the door. From previous posts, it looks like it will be ice around the fan. I have a 5 year warranty registered. After SIX very long telephone calls to their service number which turns out to be in the Philippines, I am no further forward. They give me an appointment with a company who does not cover my location in Gloucester (the company was kind enough to ring me and explain and said this kept happening even though they have many times informed Samsung they do not cover Gloucester). I explain this each time to Samsung after having to listen to all the recorded messages, answer security questions, answer trouble shooting questions, Covid questions, warranty statements over and over again because they will not proceed with the call unless I answer them. They then give me an appointment slot and say the engineer will confirm. I ask them which service company but they say they do not know but it will be on the confirmation email. The email arrives with the name of the company who does not cover Gloucester - EACH BLOODY TIME. Oh, and I have been mysteriously cut off on the last couple of phone calls.
I am so angry and disappointed. I will never be buying Samsung again
I am now at the point of calling a local engineer and paying for it myself
