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Connection

(Topic created on: 13-04-2025 09:44 PM)
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Fdz2310
Apprentice
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Hej. 
 Can't seem to connect the FitOn app between tge watch and the phne. Why is the Fiton app is not supported on the galaxy watch Ultra?
 When I try to connect the app data to the watch it says I need to download Samsung connect mobile. 
 When I'm in the store to download the app is get a message which says that my device isn't compatible to the app. I have a galaxy S24U. 
 Any one had the same problem? 

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Solution
JakeSully
Troubleshooter
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Samsung uses wearos from now on so try picking wearos instead of Samsung. Since it seems app is out of date when it comes to how to connect Samsung watch, since it goes to old Samsung watches and dev needs to update it to support newer ones.

Old watches uses Tizen OS that is discontinued by Samsung so instead they have WearOS by Google that is partly modified to support Samsung apps based on Tizen and at same time it has WearOS app support.

Also last pic is not samsung connect. It seems samsung connect is part of smartthings.

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Solution
JakeSully
Troubleshooter
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Samsung uses wearos from now on so try picking wearos instead of Samsung. Since it seems app is out of date when it comes to how to connect Samsung watch, since it goes to old Samsung watches and dev needs to update it to support newer ones.

Old watches uses Tizen OS that is discontinued by Samsung so instead they have WearOS by Google that is partly modified to support Samsung apps based on Tizen and at same time it has WearOS app support.

Also last pic is not samsung connect. It seems samsung connect is part of smartthings.
Fdz2310
Apprentice
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Thank you 🙏
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JakeSully
Troubleshooter
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Np, could you write if wearos connect method worked or that you had to do smartthings part?
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Fdz2310
Apprentice
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Oh, it worked. I didn't have to do anything else than click on wearos
So, thank you again 🙏 1744689828829.jpg