05-02-2024 02:08 PM
05-02-2024 03:09 PM
Hi @mckenzie16.
I'd like you to perform a Soft Reset on your phone. Press and hold the Power and Volume Down buttons for 10 seconds until the phone restarts.
If your issue persists, then start your phone in Safe Mode. Steps on how to do this are available on our website here: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
06-02-2024 01:50 PM
I did a soft reset and my setting keep crashing like when I click on my samsung account it opens up but crashes I'm in safe mode and it works fine