12-09-2023 12:37 PM
12-09-2023 02:07 PM
@cybergh0st: I'm sorry to hear that you have encountered this issue with your Galaxy Z Fold4. If the problem has persisted following a factory data reset, then I recommend arranging for the device to be inspected by one of our authorised engineers, who can get to the root of the problem for you. With this in mind, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to make the necessary arrangements for you. Alternatively, if you're based in the UK, you can arrange the inspection yourself on our website by following the link below, or via the Samsung Members app > Support > Other ways to get help > Request service.
https://www.samsung.com/uk/support/repair/