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Z fold 3 issues

(Topic created on: 25-01-2023 01:55 AM)
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Fm23
Apprentice
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I purchased a z fold 3 and have owned it for 14 months. The fold screen screen suddenly has a black line down the middle and the right half of the screen no longer works. I was told that the fold could handle 100 folds a day for 5 years before failing. Now I''m 2 months out of warranty and the screen has failed. The repair quotes in getting are around 500 dollars. I do not want to pay that much just to have the screen fail again. I see online that thousands of people are having the same issue. I am surprised that Samsung has not had a recall on this issue. At this point I no longer wish to deal with the issues of a fold screen. I inquired about an s 22 ultra and was told the best discount I could get even with my situation was still paying 800 out of pocket while I''m still paying on the $2500 fold purchase. So Samsung wants me to give them my 2000 phone for a 1200 phone and pay $800 on top of that. I just can''t justify that when the one I invested in has failed to function as promised. Is there anything that Samsung plans to do to resolve this issue with their thousands of customers with the same issue? I really enjoy Samsung products and typically have no issues with them however, this situation has been particularly disappointing for me. If anyone has any information on a class action lawsuit I would be interested in the information. 

 

10 REPLIES 10
Members_uH9pC8o
First Poster
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Samsung doesn't care I had thr phone 6 month or less and this happened to me either the centre screen. 1st the Grove hot deeper and deeper with the screen protector lifting. I reported it to my phone provider they said it needs to go back to Samsung. I thought I won't have a phone do I will carry on using it. The the centre screen where it groove in the centre developed a black line with no pixels. So it got sent back to Samsung I got the phone back even after me saying I did not want it back became this id a known fault. But Samsung say its not a known fault with this phone. The repair only lasted 3.5 weeks and the screen has gone again.  When the did the repair the replaced the centre screen the front screen snd both batteries and the casing they might aswell gave me a new phone or an upgrade. I phoned Samsung made a complaint and they don't care they just want to repair the phone again. I asked how long the warranty on the repair is and they said.90 day do that is only 3 months. 

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