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Original topic:

Z Fold 3 internal screen green lines

(Topic created on: 22-02-2022 09:30 AM)
Members_PvrBYS2
First Poster
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Galaxy Z Fold | Z Flip

Hi everyone,

I have a Z Fold 3 that has developed some green lines on the internal screen.

There is no damage on the device, no cracks, splits, water damage, burn in, bleeding or anything else.

Samsung are saying that its not covered under warranty due to impact damage? The phone hasnt been subject to any impacts and there are no marks on the device.

I'm annoyed that the phone is 4 months old and cost £1600 and Samsung wont help with the issue apart from charge over £400 for a new screen.

Has anyone else had a similar problem with their Z Fold 3? What was your solution? TIA

7 REPLIES 7
BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

Mine has been fine apart from the factory fitted screen protector coming away.

I assume there's no marks on your phone that coukd lead to an impact damage response @Members_PvrBYS2 

You coukd ask Samsung to look at your phone again for a 2nd opinion.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Members_PvrBYS2
First Poster
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Galaxy Z Fold | Z Flip

No marks at all beyond normal wear and tear. It lives in the case sat on my desk, no dents or scratches etc.

I did ask Samsung to send it to a different repair centre to get a 3rd parties opinion, they assured me that is what would happen. Surprise surprise they sent it back to the same company that did the first inspection. Who then gave me a different reason as to why it was not covered under warranty. They also didnt remove any of the screen protectors to inspect the screen itself. 

The screen protector on the internal screen has developed a split up the fold and this appears to be quite common and Samsung dont seem interested in doing anything about that either.

Shocking treatment from Samsung in my opinion.

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Sanjay07kumar
First Poster
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Galaxy Z Fold | Z Flip

Exactly same issue with my flip 3.. they won't look into ur mobile.. they will simply reject warranty.. 

Such a worst service from smasung. We should not buy these low quality product with poor service

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Members_u4mpuac
First Poster
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Galaxy Z Fold | Z Flip

I have this too my front internal not working Samsung Croydon saying there is a green line but I see nothing on pictures. Asked for £115

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Dave007boi
First Poster
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Galaxy Z Fold | Z Flip
I also have this on the internal screen.... no damage an a single pixel line horizontal at the bottom of my screen.....evidently a tec fault....another thing that the will be prosecute later for no doubt 😉
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Beshark
Journeyman
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Galaxy Z Fold | Z Flip

I have exactly the same problem as you, I'm in France, a horizontal green line on the internal screen, sending it to Samsung in a "CEAT" centre tells me that I have to pay 430€. The Care+ warranty is not eligible for this kind of problem... I don't know what to do, have you received any news since? Have you solved the problem?

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ConnerMac92
First Poster
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Galaxy Z Fold | Z Flip

Hi,my z flip 3 randomly has a little black dot on right hand side next to the fold,about 1 millimetre by 1 millimetre and when I fully fold my phone a green line comes out the dot and runs right up my screen,Samsung said to do a factory reset but problem still exists,looks like a common problem,what was your outcome to this?

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