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Z fold 3 Dead pixels

(Topic created on: 12-10-2022 04:14 PM)
2525 Views
MRFU510N
Journeyman
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Hello,

After having my z fold 3 device internal screen protector recently replaced due to it lifting which was the most difficult customer service experience of my life to achieve. Now appears to be a dead pixels that are persistent in the same spot no matter the orientation, see pics below from diagnostics screen.

Has anyone else experienced this?
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1 REPLY 1
Glenntech
Samsung Members Star ★
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If its still visible with the test in the Diagnostic section
Then I'd say the screen will need looking at.
Use the number in the Support Section in the Members App to contact Samsung Customer Support to book a repair.
Alternatively if you have a Samsung Experience Store or Service Centre near you, you can book a time to take it in to get it looked at.
Hopefully you can get it resolved quickly.