31-07-2024 07:13 PM
So, I have z flip 4, I noticed that where the hinge is on the left it started to turn black. Randomly one night when I was texting the screen just went black. Sent it back and I'm still under warranty but apparently there's cosmetic damage. I can assure you that the phones exterior is pristine but the screen has a very slight wee scrape or two. Samsung has DENIED warranty because of "cosmetic damage" if you search this forum or others allll over the Web you can see this is a MANUFACTURER issue. Samsung know this and refuse it because there's so many cases. I've been a loyal customer, prior to iPhone. Convinced my family to turn samsung and have a tab and appliances etc. So disappointed and disgusted with this. Folks, GO FOR IPHONE!! They WILL either fix for you in sight or give you a brand new device, despite "scuffs" Samsung, you lost a loyal customer. Hello APPLE!
01-08-2024 05:28 AM
I'm sorry to hear of this issue you are faced with @Samsuungsuckss
Similar happened to my Samsung Fold³ which turned out to be the factory fitted screen protector becoming delaminated , which I carefully peeled away and continued using the phone. { removing this screen protector is solelyat the owners discression }
Yes If a person performs a forum search they should find existing threads from other members who have learned that if a phone shows sign of a bump / scrape that could have caused the current issue ,and or means the phone needs to be brought back to warranty standards, then a fee can be levied by Samsung.
The issue you have is with the screen / display and by your own words there is " has a very slight wee scrape or two " on the screen.
With a phone I would always recommend some form of insurance over and above the standard Manufacturer's Warranty such as Samsung Care+ , Home Contents Cover , or some Banks provide cover as a perk of the account.
I wish you well with your next choice of phone / phone Manufacturer's.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "