Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Screen issues

(Topic created on: 04-06-2024 10:14 AM)
388 Views
Maxvd
First Poster
Options
After i update one ui 6.1 my screen going black and coming again and yesterday i saw green line.
0 Likes
11 REPLIES 11
Piper123
Samsung Members Star ★
Options
Hey there and welcome to the Forum.

You haven't specified the device other than a foldable so unable to advise if in warranty or not (also are you in the UK?).
0 Likes
Maxvd
First Poster
Options
The model i have is galaxy flip 4 and i bought this on uk
0 Likes
Piper123
Samsung Members Star ★
Options
Was it bought direct from Samsung or another retailer?
0 Likes
Maxvd
First Poster
Options
I bought from ee
0 Likes
AndrewL
Moderator
Moderator
Options

@Maxvd: Is your screen going black while accessing a certain app or feature, or is it random? If the green line is still visible, then please open the Phone app > Dial *#0*# into the Keypad > Select Red, Green and Blue from the series of grey tiles. Is the line visible in any of these tests? 

If the problem persists, please reach out to our Support Team by following the link below, and an advisor will be able to assist you further. 

https://www.samsung.com/uk/support/contact/

0 Likes
Maxvd
First Poster
Options
Yes , the black screen is coming randomly, and the green line is not showing now. It only showed one time, for now 🤞
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

@Maxvd I'd advise going back to ee as they supplied the phone so as the merchant they have a Duty of Care to look after you.

That said a Samsung Service Centre can assess your phone too. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Maxvd
First Poster
Options
I don't know if they do that for free
0 Likes
runju
First Poster
Options

Hi, my flip 4 is also having same issues, no damage of any kind or drop.

 

It turning off and on randomly, i think this is some calibration issue of magnet sensor which dectects that phone is in flip mode and turns off the main display.

0 Likes