Samsung Z3 Flip - screen doesn't work anymore

[Members_2t9kSAT]

Last year in June I bought a Samsung Z3 Flip at Mediamarkt in Spain (Murcia). 

A month ago I wanted to use my mobile phone and noticed that the top part was not working. 

After noon there is a strange slit in the middle and it gradually started to enlarge. 

The top still didn't work, making your mobile completely unusable. 

I went to Mediamarkt, where they immediately told me that my screen is not covered by warranty. Since it would take two weeks for them to send it to Samsung, I bought a new one because today you can't without cell phone for your administration. Five days ago I have received an repair offer from Mediamarkt of € 273.54.

Mediamarkt sends the quote on behalf of the repair service ANOVO IBERICA MADRID SL,.
With the mention again that the screen is just under warranty. I didn't do anything wrong with my screen; the screen is not damaged and my mobile has not been dropped.

It is the function of the screen that has been lost for some technical reason. 

Of course for the price of the repair I don't have another Z Flip so I don't know what to do.

I specifically bought the system of pleats because I thought it was better for the screen...
Pascale

[MartijnK]

Hi @Members_2t9kSAT, good morning.

Welcome at the Samsung Community and thank you for reaching out to us. You've got standard 2 years factory warranty, also for the screen of your Galaxy Flip. When your screen isn't working properly anymore, you can register this at our website. At our website you can choose for a repair at one of our service centers or use our pick-up service. In the service center my colleagues will investigate your phone and the issue and decide if this can be repaired within the warranty.

Did the Media Markt send the phone in to a Samsung Service Center or did they send this to a third party? What are the findings after they've checked your phone? 

Kind regards,

Martijn