Samsung Z Fold 4 internal Screen Issue

[mdmasih1]

Hi,

I purchased Samsung Z fold on 29 October 2022 and still in warranty.

Last week my phone started issue with internal display screen with Octa/line lcd always and the Service technician is asking me to pay 2976 SAR to fix this issue.

In repair description they mentioned physical damage where as there is no such damage apart from scratchs on the side border that too near the power button area.

The support also mentioned physical scractches on the screen whereas there is no single scratch on both internal and outside screen.

Samsung service technician is saying the side border (Metal area) has hard dents and this is out of warranty. 

Do you guys really see any hard dents on the edges?

This really raises more concerns on the post sales support and i am sure Samsunng is aware of this known issue.

Kindly suggest how to proceed with this case as spending $1700 on new phone and paying additional $793 for repairing LCS screen while in warranty is not acceptable.

[shurakut]

What is your name

[shurakut]

Ok

[Sapiophile]

Hi
I bought my Z fold 4 back in Dec 2022 and never had an issue until recently. I have noticed some weird Rainbow 🌈 like screen lines, and it comes and goes.
Never dropped the phone, did not come in contact with water.

I am a die-hard fan of Samung and have been a customer since the year 2000.

Thanks

[awfulphone]

Samsung z fold is utter *****...my phone left on charge lastnight, no problem...this morning internal screen completely black and failed...literally happened over night without the phone being physically touched! 🤣🤦‍♂️

[ktowler21]

Hello,

I have had the same problem. They know. They've cancelled rollouts of more folds. I think the only way of getting some action is if we all lodge a complaint with Choice or the ACCC. It is appalling customer service and they are still selling them. They should have all been recalled years ago. The mighty dollar reigns supreme.