Samsung flip 4 front screen not working

[Hannah9k7]

Not sure if anyone can help? As of yesterday my front cover screen is black. It won't turn on when I touch it. Its a brand new phone!

I've tried a hard reset, but I don't want to do a factory reset if I don't have to...

Any advice please would be greatly appreciated. 

[BandOfBrothers]

Hello @Hannah9k7 and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to read that your experiencing issues with your brand new phone.  😔 

Did you complete a software update recently ?

I would however suggest to look at any relevant cooling off period to have the phone swapped out. 

If i can be of any further help please don't hesitate to ask  😎