Samaung Upgrade Programme UK

[mike949494]

Has anyone else had issues recently logging into the upgrade programme lounge? I know the programme has ended but I really want to get rid of my Z Fold 5 and understand when ordering a new phone you can send the current one back after 12 months and the Klarna payment is written off?

But when I try to log into the lounge during the last week I get 

"We’re currently experiencing technical difficulties. Please try again later."

I've tried contacting samsung multiple times and i might as well smack my head against the wall.

[UNKNOWNUSERNAME]

So your trying to access a page (that ur aware is shut down). But then continue to ask why it's not working? I think we've answered the question already!

[BandOfBrothers]

Hello @mike949494 and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

According to the Samsung Support Information within https://www.samsung.com/uk/samsung-upgrade/ 

" Is the Samsung Upgrade Programme still available?

Unfortunately, the Samsung Upgrade Programme has been shut down as of 17th January, 2024. Existing Samsung Upgrade customers may still be offered the ability to purchase a new device after 12 months. Simply log into the Upgrade Lounge above, select your new device, and checkout using one of our offered payment & finance options. "

You should still be able to login via https://www.samsung.com/uk/samsung-upgrade Login.  

Try clearing your browsers cookies and caches and browsing history , and kr Try another device , Internet browser and ensure private browsing isn't on.

If you can't login then I'd suggest to have a good look through all relevant Terms and Conditions, and continue to make contact with Samsung directly. 

Via >

Need help with Samsung Upgrade Programme?

Contact our customer support team

Mon - Sun 8am - 10pm

If you use the Private Message option here on the forum in your login then send a message to SAM_UK and they might be able to help further. 

If i can be of any further help please don't hesitate to ask  😎 

[Maxporter19]

What an absolutely useless comment. The programme has ended but the lounge should still be accessible for existing upgrade programme members. The site is just broken

[UNKNOWNUSERNAME]

Did he state he was part of the programme when it was active? No. Don't assume, won't get you places. if he's a new customer *wanting to join the programme* then it's not acyive anymore, if he's an existing customer then he can follow @BandOfBrothers comment. Your comment is more useless than mine, considering the fact it's no where close to helpful 🤣

If its telling him it's experiencing technical issues, then the site is clearly down.

[AntS]

Hi guys. Just a post to say that I've removed a couple  posts, and a reminder to keep things civil -- even if you disagree with one another.

Cheers.

[mike949494]

Why did you even bother commenting? Got too much time on your hands i think.