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Original topic:

Register care+

(Topic created on: 28-11-2023 05:12 PM)
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Couvoussis
Journeyman
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Hiya, I've just bought a phone with 1 year free Samsung care+. I cannot find anywhere how to register the insurance. Whenever I call the company, it says phone IMEI not found. Samsung on phone are next to useless and can't understand what I'm asking. Anyone got any ideas please? 
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12 REPLIES 12
JAMES4578
Samsung Members Star ★★
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Hi @Couvoussis  Try Members app,  get help- Care plus. A guide here https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/don-t-forget-to-register-free-samsung-care/... Alternatively know there was some trouble with Chrome in the past  on the  care Plus  site( some had had to use Ingonito mode), Samsung Browser seems  to be ok.   

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Couvoussis
Journeyman
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Can't find go to, get help. Don't know where to search
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JAMES4578
Samsung Members Star ★★
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if you check Benefits on Samsung Members is there anything showing for Complimentary Samsung Care Plus? otherwise check here https://www.samsungcareplus.com/uk#/

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Couvoussis
Journeyman
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Nothing there under benefits. Nowhere to register the 1 year cover
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JAMES4578
Samsung Members Star ★★
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Think you may only have 30 days but seems you are within that limit. You could try Assurant https://claims.samsungcareplus.assurant.co.uk/pages/contact-us the online chat https://www.samsung.com/uk/support/contact/

Has anyone recently registered the free offer successfully?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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subPBA
Journeyman
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If you have bought it in store, you have to go in store to register it. Otherwise contact Assurant and they will sort it out for you.
Couvoussis
Journeyman
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I've tried. They don't recognise the IMEI.
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subPBA
Journeyman
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Where did you buy it from?
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Couvoussis
Journeyman
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Samsung store. Online. They keep referring me to Aliianz or Assurity. They can't find the IMEI number
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