Phone crashing

[Georginamaeve]

Recently done the most recent update and now evertime I shut my phone (flip 4) my screen stops working. I'm having to do a full restart each time and it's tempremental. I've cleared my cache as suggested online but no change..anyone got any tips?

[Lee_Young]

Bonsoir,

Avez vous d'abord effectuer ces différentes étapes ?:

1.  Chargez votre appareil. 
2.  Testez la prise de courant.
3.  Vérifiez le chargeur, le câble et le port USB.
4. Vérifiez la luminosité.
5. Si besoin démontez le téléphone (à l'aide d'un expert).
6.  Testez et remplacez la batterie du téléphone (à l'aide d'un expert) .

[ChrisP88]

@Lee_Young We have posted a translation to english for your great tips to help other users see your advice:

Good evening,

Did you first perform these different steps?:

Charge your device.
Test the power outlet.
Check the charger, cable and USB port.
Check the brightness.
If necessary, disassemble the phone (with the help of an expert).
Test and replace the phone battery (using an expert).

Finally, concerning your last tips to disassemble the phone, this would very much not be advised as this should be completed by a qualified Samsung engineer.

[BandOfBrothers]

You could try > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

And as a last resort back up and factory reset but if that does not help then.....

I would suggest to contact your most local Samsung Service Centre or arrange to have the phone sent off. 

Take time and date stamped photo's of the phone with one of it turned On before sending it away and arrange ample postal insurance @Georginamaeve 

If I can be of any further help then please don't hesitate to ask.  😎